“From start to finish, the consultation, development, training and implementation of the new platform was very efficient and flexible, adjusting the platform to meet the needs of the business. As trainers, BCI were brilliant working with members of the BID team at all levels, explaining things clearly and in an accessible way.

– Katia Bentley, Project Manager


Norwich BID approached Business Cloud Integration to help them with the build of a strong, unified, and collaborative platform in their already existing SharePoint Online tenant, where they could control, share, and distribute documentation.



Norwich BID needed to onboard users to the new platform, whilst creating a space dynamic enough that it would require little maintenance but that also provided easy access to centralised content. They also needed a space for external parties to access the data they require but with Norwich BID’s set permissions and governance in place.

That’s why they reached out to Business Cloud Integration. Our goal was to help Norwich BID adopt a new dynamic Document Management solution with the added benefit of SharePoint Online.


We started by first understanding the conditions and prerequisites for the platform from the Heads of the Business themselves, followed by the departments, achieved by conducting thorough and detailed workshops.

Then we made sure that each prerequisite was prioritised in order of their business value and then an information architecture was developed.

We worked with the key stakeholders to build and deploy the solution as well as helping to encourage and support the company’s champions.

Through this process, our own provisioning tool Casper365 was deployed to develop a reusable SharePoint intranet template.


With Business Cloud Integrations help, Norwich BID now have a secure, central location in the cloud where they can store and control their content safely, whilst also communicating knowledge to the entire organisation. This means they can allow all employees to contribute and therefore assist and benefit in the company’s growth.

Additionally, there is now a safe place where external parties can access the data they need but only with Norwich BID’s set permissions and governance in place.

Positioning Norwich as one of Britain’s leading cities, Norwich Business Improvement District is run for local businesses by local businesses.  Their overarching vision is to make a clear positive impact on the vitality of their city centre and the success of the businesses within it.


Quick and effective collaborative working

  • Increased engagement
  • Improved business performance
  • Integration
  • Easier to find information, process automation
  • Improved cross-organisational visibility
  • Single location
  • Enabled efficient internal & external collaboration
  • Increased engagement from an internal comms point of view.


  • SharePoint Online
  • Microsoft Office 365


  • SharePoint Consulting
  • SharePoint Infrastructure Planning
  • SharePoint Intranet
  • Document Management
  • Collaboration Solution
  • Integration
  • SharePoint Support
  • Office 365 Support

Casper365, our Office 365 companion tool, was used as part of this project to deploy the Intranet sites fast and effectively. Each type of site was created as a template and redeployed for each Site Collection as part of the information architecture for this project.

Want to find out more about Casper365? Click the icon above!